Choose Your Destination

ORLANDO

MOUNT DORA

DELAND

WINTER GARDEN

NEW SMYRNA BEACH

SANFORD

Divider

HITCHHIKING GUIDE

GROUP SALES

SPECIAL EVENTS

 

Learn More

ABOUT US

MEET THE TEAM

MEDIA & PRESS

AGA BLOG

BOO-TIQUE

Real Spirits, Real Stories, Real Value

Our Policies
GENERAL  |  MEDIA & RECORDING  |  CANCELLATIONS  |  LIABILITY


General Policies

ENTERTAINMENT DISCLAIMER

All events and portions of our events are provided for entertainment purposes only. American Ghost Adventures (AGA), its affiliates, sponsors, owners, employees, guides, and representatives make no guarantees regarding paranormal activity or supernatural experiences.

 

GUEST RESPONSIBILTY

Guests are responsible for reading the complete event description, tour details, cancellation policy, and this disclaimer before purchasing tickets. By purchasing a ticket, the guest acknowledges that they have had the opportunity to review this information.

AGA is not responsible for misunderstandings resulting from a guest's failure to read, review, or understand the information provided before purchasing a ticket.

 

EVENT INFORMATION & MISPRINTS

AGA is not responsible for misprints, outdated information, or miscommunications published by third-party media outlets, websites, social media pages, advertisements, or other sources.

The OFFICIAL AGA WEBSITE is the AUTHORITATIVE SOURCE for event dates, times, locations, descriptions, availability, and ticket prices. If information you have seen or heard elsewhere does not match the information on our official website, the information published by AGA will apply.

If you have questions or are unsure about information you have received regarding an event, please CONTACT AGA DIRECTLY before purchasing your ticket.

PARKING & PERSONAL BELONGINGS

Parking is NOT PROVIDED by American Ghost Adventures. Guests are responsible for locating and paying for their own parking and should arrive early enough to secure public parking.

AGA is NOT RESPONSIBLE for parking tickets, towing, vehicle damage, or any other parking-related violations or incidents.

Street parking may be free after 6:00 p.m. and on Sundays; however, guests are responsible for reading and following all posted parking signs and restrictions.  Parking rules may change, and posted signage always takes precedence.

American Ghost Adventures, its affiliates, and sponsors are NOT RESPONSIBLE for lost, stolen, or damaged personal belongings or for vehicles parked during or in connection with our events. We do not provide storage for personal items during tours.

Please keep your belongings with you at all times!

 

Divider

 

By purchasing a ticket and participating in an American Ghost Adventures event, you acknowledge that you have read, understand, and agree to the event information and this disclaimer.

Divider


PHOTOS, VIDEO & AUDIO

Photography, video recording, and audio recording are permitted ONLY WITH PRIOR PERMISSION from the owner of AGA. Guests must also inform their tour guide of their intention to photograph, record video, or record audio during the event.

When sharing photographs, video, or audio publicly, guests are expected to do so respectfully and tastefully and should provide appropriate credit to American Ghost Adventures when applicable.


FULL-LENGTH TOUR RECORDINGS

FULL-LENGTH RECORDINGS of any American Ghost Adventures tour are STRICTLY PROHIBITED.

This policy is intended to protect AGA's proprietary and trademarked tour material, intellectual property, tour content, and the privacy of our guests and guides.

AGA reserves the right to require the removal of any unauthorized recording or other material that violates these policies or infringes upon AGA's rights or the privacy of others.

If legal counsel is required to address unauthorized publication, distribution, or use of protected AGA material, the responsible party may be held responsible for applicable legal fees and costs to the extent permitted by law.

 

Divider

By purchasing a ticket and participating in an American Ghost Adventures event, you acknowledge that you have read, understnd, and agree to the event informations, media policy, and this disclaimer.

Divider


Cancellation Policy

ALL SALES ARE FINAL

Tour guides are NOT AUTHORIZED to issue refunds.

If you cannot attend, you may request a one-time "RAIN CHECK".

  • Requests should be made at least 24 HOURS BEFORE your scheduled tour. Requests made within 24 hours may not be honored.
  • Rain Checks must be rebooked within 90 DAYS. Once issued, the Rain Check remains valid for TWO (2) YEARS.

Rain Checks may not be granted for missed tours resulting from

  • oversleeping
  • traffic delays
  • getting lost
  • forgetting the reservation
  • changing your mind
  • being tired
  • deciding not to attend
  • vacation schedule changes
  • any other personal scheduling conflict

If you cannot use your ticket, you may request that a physical ticket be mailed so you may transfer it to another person when applicable.

Refunds are issued ONLY under extraordinary circumstance, at the sole discretion of AGA. If a discretionary refund is approved, a processing fee of up to $10 per ticket may be deducted.

WEATHER POLICY

OUR TOURS OPERATE RAIN OR SHINE.

Tours will ONLY be canceled for SEVERE WEATHER CONDITIONS, including but not limited to:

  • National Weather Service warnings
  • hurricane conditions
  • dangerous lightning
  • other extreme emergencies

If AGA cancels an event, guests will be offered the choice of:

  • a full refund
    (or)
  • rescheduling to another available date

Refunds due to weather are ONLY issued when AGA cancels the event.

Divider

By purchasing a ticket, attending an event, or participating in any activity conducted by American Ghost Adventures, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, the Cancellation Policy, and the Liability Waiver.

Divider


Liability Waiver
By purchasing an event ticket through American Ghost Adventures,
THE FOLLOWING IS TO BE UNDERSTOOD:

To the best of my knowledge, I am in GOOD PHYSICAL CONDITION and fully able to participate in events held by American Ghost Adventures.  By purchasing the event ticket, I am acknowledging that I am fully aware of the risks and hazards connected with the participation of the event which may include physical or mental injury or even death.

I also understand that if I am the designated coordinator or considered to be the head representative of my party, whether it is a group or family event, that I will take the responsibility of notifying all participants in my group of the liability waiver and the risk of the event. I also understand that is my party's coordinator or purchaser’s responsibility to make sure everyone in the group signs so said waiver or is listed on the waiver. I hereby elect to voluntarily participate in the event, and I assume FULL RESPONSIBILITY for any risk or loss, or property damaged caused by me or as a result of me participating in the event.

I also understand that by purchasing an event ticket that ALL PHOTOS AND VIDEOS RECORDED by AGA and its affiliates can or will be used for advertisement and social media.  I willingly consent to the use of my image and this includes any minors in the group for which I am responsible. I understand that no payment or compensation will be given for use of these images.

I hereby RELEASE, WAIVE, DISCHARGE, AND AGREE NOT TO SUE American Ghost Adventures or any of its affiliates associated with the event. This includes but is not limited to the company's sub-contractors, the event location(s), location management, location owners, medical staff, officers, servants, agents, caterers, and/or volunteers of American Ghost Adventures and its affiliates. I understand that I am releasing all liability, claims, demands, actions and causes of action related to any loss, damage, physical or mental injury, including death, that may be sustained by me, or to any property belonging to me, while participating in this activity, or while on the premises where the event is being conducted.

It is my expressed intent that this release and HOLD HARMLESS AGREEMENT shall bind the members of my family and spouse, if I am alive, and my heirs, personal representative, if I am deceased, it shall be deemed as release, waive, discharge, and convention to sue the above named releases. I hereby further agree that this Waiver of Liability and Hold Harmless Agreement shall be constructed in accordance with the laws of the State of Florida.

In purchasing the event ticket for myself or as a group reservation, I acknowledge and represent that I have read the forgoing Waiver of Liability and Hold Harmless Agreement, and understand it. In purchasing an American Ghost Adventures ticket, I / we am / are voluntarily acting on my own free will; no oral representations, statements or inducements, apart from the foregoing written agreements have been made; and I / we execute this release for full, adequate and complete consideration fully intending to be bounded. I / we also understand that I will be responsible for any legal fee(s) which American Ghost Adventures incurs in response to said situation or claim.

Back to the Top